Privacy Policy

Your privacy is important to us. Learn how VOA Communities collects, uses, and protects your personal information.

Policy Overview Full Policy

Privacy Policy Overview

VOA Communities, a division of Village of America Inc., is committed to protecting your privacy and ensuring the security of your personal information. This overview summarizes our privacy practices. For the complete policy, please visit the full Privacy Policy page.

Complete Privacy Policy

This page provides an overview of our privacy practices. For the complete, detailed Privacy Policy of Village of America Inc., please visit our official policy page.

View Complete Privacy Policy

Information We Collect

We collect information that you provide directly to us, including:

Contact information (name, email, phone number, address)
Demographic information
Financial information for housing applications
Background information relevant to eligibility determination
Communication preferences

We also automatically collect certain information when you visit our website, such as IP address, browser type, and usage data through cookies and similar technologies.

How We Use Your Information

We use the information we collect for various purposes, including:

Processing housing applications and determining eligibility
Providing services and support to residents
Communicating with you about our programs and services
Improving our website and services
Complying with legal obligations
Protecting against fraudulent or unauthorized activity

Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

With service providers who assist us in operating our website and providing services
With government agencies as required by law or for housing program compliance
With partner organizations that provide complementary services to our residents
In connection with a business transfer, such as a merger or acquisition
When required by law or to protect our rights and the rights of others

Data Protection & Your Rights

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure data storage practices.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we work diligently to protect your data.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Access: The right to know what personal information we have about you
Correction: The right to correct inaccurate or incomplete information
Deletion: The right to request deletion of your personal information
Restriction: The right to limit how we use your personal information
Portability: The right to receive your information in a usable format
Objection: The right to object to certain processing activities

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Specific retention periods vary based on the type of information and the purpose for which it was collected.

For housing applicants and residents, we typically retain information for the duration of your relationship with us plus a period thereafter as required by housing regulations and for historical reporting purposes.

Additional Information

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and assist in our marketing efforts. Cookies are small data files stored on your device when you visit our website.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). You can control cookie settings through your browser preferences, though disabling cookies may affect your experience on our website.

Third-Party Links

Our website may contain links to third-party websites, such as partner organizations, service providers, or resources. This Privacy Policy applies only to information collected by VOA Communities. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the bottom of this page. We encourage you to periodically review this page for the latest information on our privacy practices.

Significant changes to our Privacy Policy will be communicated through prominent notices on our website or by direct notification when appropriate.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: privacy@villageofamerica.org
Phone: (904) 297-8697
Mail: VOA Communities, 1200 Riverplace Blvd, Suite 105, Jacksonville, FL 32207

We will respond to your inquiry within a reasonable timeframe in accordance with applicable laws.

Complete Privacy Policy

This overview summarizes our privacy practices. For the complete, detailed Privacy Policy of Village of America Inc., including specific legal terms and jurisdictional provisions, please visit our official policy page.

View Complete Privacy Policy

Last Updated: October 15, 2023